About the Role

As part of our team, you will be the technical backbone of our collaboration ecosystem. We don’t just "click" workflows; we engineer solutions. You will be responsible for the configuration, scaling, and deep-level customization of Jira Service Management (JSM) and Jira Software, ensuring that our customers from Europe receive word-class support.

The Impact You Will Create

• Architect & Configure: Design and implement complex project configurations, custom workflows, and advanced permission schemes in Jira Software and JSM.


• Scripting & Customization: Develop high-end automations and scripted fields using Groovy (ScriptRunner) or similar tools to extend Jira beyond its native capabilities.


• ITSM Excellence: Build and optimize JSM portals, including the configuration of Assets (Insight) for CMDB and advanced SLA management.


• Operations & Maintenance: Ensure the stability and performance of our Atlassian stack, including troubleshooting, upgrades, and app management.


• Integration & API: Connect Jira with third-party systems via REST APIs and Webhooks to create seamless end-to-end processes.


• Consulting: Act as a technical advisor for internal stakeholders to translate business requirements into sustainable technical solutions.

Experience and Skills You will Need

• Technical Mindset: You have a degree in Computer Science, IT, or a related field, or equivalent hands-on experience in technical system administration.


• Atlassian Pro: Proven experience in administering Jira Software and Jira Service Management (Data Center or Cloud).


• The "Scripter": You are comfortable writing code. Experience in Groovy (highly preferred), Java, or Python is a must to handle complex customizations.


• Process Knowledge: Solid understanding of ITIL processes (Incident, Problem, Change, and Request Management).


• Analytical Thinker: You don't just fix symptoms; you find the root cause and build scalable solutions.


• Language Skills: Fluent in English (written and spoken). German is a plus but not a requirement for our international hubs.