Customer Care with Bulgarian - Work in Sofia - Fully Paid Relocation Package

Mercier Consultancy MD is hiring Customer Care Representatives fluent in Bulgarian to join our team in Sofia! This is an excellent opportunity for professionals looking to advance their career in customer service, with the added benefit of a fully paid relocation package. Join us to work in a dynamic environment where you will provide outstanding support to our valued clients.

Key Responsibilities

• Deliver exceptional customer service in Bulgarian through various communication channels including phone, email, and chat.
• Assist customers with inquiries, complaints, and requests efficiently and professionally.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Gather customer feedback and report trends to improve service quality.
• Stay updated on company products, policies, and procedures to provide accurate information.

• Fluency in Bulgarian (both written and spoken) is required; proficiency in English is an advantage.
• Previous experience in customer service or a related role is preferred.
• Strong communication and interpersonal skills with a customer-oriented mindset.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic computer skills and familiarity with CRM software are beneficial.
• Flexibility to work various shifts, including weekends if necessary.
• Willingness to relocate to Sofia with the support of a fully paid relocation package.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...