Customer Care with Romanian - Work in Bulgaria - Fully paid relocation package

Mercier Consultancy MD is pleased to announce an opening for a Customer Support Representative fluent in Romanian, with a fully paid relocation package to Bulgaria. This position is perfect for individuals who are dedicated to delivering exceptional customer service while exploring the opportunities and culture of Bulgaria.

Key Responsibilities

• Provide high-quality customer support to Romanian-speaking clients across various channels, including phone, email, and live chat.
• Respond promptly to customer inquiries regarding products, services, and policies with clarity and professionalism.
• Effectively manage customer complaints and resolve issues to ensure a high level of satisfaction.
• Document all customer interactions accurately in our CRM system for continuous improvement.
• Collaborate with other departments to deliver comprehensive solutions that meet customer needs.
• Stay updated on product knowledge to provide informed assistance to clients.

• Fluency in Romanian (both written and spoken) is essential; knowledge of English is advantageous.
• Previous experience in customer service or support roles is preferred.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Excellent problem-solving abilities and a proactive attitude in addressing customer inquiries.
• Familiarity with customer service software and CRM systems is a plus.
• Able to work both independently and collaboratively within a team environment.
• A willingness to relocate to Bulgaria and embrace the local culture and lifestyle.

1. Competitive Monthly Salary
2. Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...