Customer Support Representative (Macedonian)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Macedonian speaking Customer Support Representative to join their team in Romania. 

• Position: Customer Support Representative 


• Location: Cluj-Napoca, Romania


• Work model: Remote within Romania


• Employment type: Part time/Full Time


• Remuneration: Base salary + performance bonuses (after 3rd month of employment).  

DUTIES AND RESPONSIBILITIES:

• Communication via incoming telephone, emails and chat with customers in order to solve their issues or inform them about the features of the products.


• Customer Order Management.


• Secure and deepen client retention, contribute to excellent customer support.


• Secure that all complaints are being recognized, recorded confirmed, and solved effectively.


• Proactively propose ways to improve the processes.


• Adhere to given processes and procedures.


• Update the database of customers and document activities.


• Reporting the most common issues to the support team for further escalations. 

REQUIREMENTS

• Native / fluent in Macedonian both verbal and written. Good command in English (minimum B2 level).


• Strong verbal and written communication skills


• Prior experience in customer service is preferred


• Well-organized with strong time management abilities


• Comfortable using computers and digital tools (PC literate)


• Able to work independently and remain focused under pressure to meet deadlines


• Capable of multitasking effectively during live customer interactions


• Background in customer support or IT is an advantage

OFFER: 

• Relocation assistance available: accommodation and transportation fees.


• Possibility to work from home country, after 6 months,  for up to 180 days, and then return to Romania.


• Transportation coverage


• Attractive remuneration package


• Signing bonus (paid in 12 instalments) 


• Holidays: 20 days/year and an extra day after a year


• Contract for undetermined period


• Fully paid training 


• Comprehensive relocation support including 6 months accommodation 


• Meal tickets (30 RON/day) – approx. 120 EUR net/month


• Private medical package 


• Internal development opportunities


• Discounts with partners


• Gym pass monthly subscription


• Employee assistance/wellbeing program subscription