MXDR Security Engineer (night shift 1 week/month)

We are Heimdal® and cybersecurity is our passion. Join us in an internationally expanding business, leading the fight against cybercrime! 

When joining Heimdal®, you will embark on a thrilling ride in Europe's fastest growing bootstrapped cybersecurity business, where we believe that the team is the cornerstone of what we do tomorrow. We are leading the fight against cybercrime, developing new technologies and providing intelligence to protect over 15,000 companies worldwide against cybercriminal attacks and data security breaches. 

Our award-winning line-up of 10+ fully integrated cybersecurity solutions span the entire IT estate, allowing organizations to be proactive, whether remote or onsite. From endpoints, networks, and cloud to emails, and beyond, Heimdal offers advance detection and response capabilities, ensuring complete security coverage. 

The role

As an MXDR Security Engineer you’ll provide support for Extended Detection and Response (XDR) solutions. This role is crucial in helping organizations protect their endpoints, networks, and digital assets from advanced threats. This is achieved through continuous system monitoring, proactive threat detection, providing best practice recommendations, and intervening when necessary while adhering to SLAs. You will collaborate with other colleagues to ensure that the organization's security infrastructure is robust, resilient, and scalable.

The role is remote for applicants based in Romania. You will report to our MXDR Team Lead located in Brasov.

We are looking into all cities in Romania - if you are located in Bucharest or Brasov (the cities we have offices in), you can work from home and optionally come to the office. If you are based in any other city in Romania, the work is remote - we have the online resources to guide you through the pre-boarding & on-boarding processes and beyond.

Responsibilities:

• Assist clients in configuring and optimizing our products.
  
  
  
  1. Respond promptly to client inquiries and seek alternative solutions for issue resolution.
  
  
  2. Continuously improving service quality, always considering customer feedback and suggestions.
  
  
  3. Interact with clients in writing and by phone to identify issues and find appropriate solutions.
  
  
  
  


• Provide technical support for MXDR clients, including troubleshooting, diagnosing, and resolving issues reported by our software or clients, while adhering to SLAs.


• Collaborate with cross-functional teams, including Sales, Development, and Quality Assurance, to ensure the successful implementation and ongoing support of our MXDR solutions.


• Deliver remote and on-site training sessions for clients and partners on MXDR solution usage and best practices.


• Work night shift (1 week/month) and provide 24x7 support to ensure continuous assistance for critical client issues.


• Identify product improvement opportunities and provide feedback to the development team.


• Monitor, manage, and configure our security tools, review incidents to assess urgency, and escalate incidents as necessary.


• Respond to attacks, assess the extent of the attack and affected systems, and collect data for further analysis.


• Prepare reports on products or services by gathering and analyzing customer information.


• Create and deliver feedback reports to relevant departments: Quality Assurance, Development, and Marketing.


• Provide requested information (general and customized).


• Maintain quality standards for customer services provided.


• Identify and implement new procedures based on client requests.

Qualifications:

• A strong passion for cybersecurity and problem-solving.


• 1-2 years of experience in network security, cybersecurity, or related fields.


• Excellent analytical, written, and verbal communication skills in English.


• Results-oriented with a track record of performance-based achievements.


• Strong communication and interpersonal skills, with the ability to build solid relationships with stakeholders at all levels.


• Capability to work in a dynamic environment and handle multiple tasks simultaneously.


• Strong interpersonal relationship-building skills.


• Good analytical and reporting skills.


• Team player.

Benefits:

• Regina Maria health plan.


• Monthly budget in the Benefit platform (800 RON/month).


• Extra pay for night shift hours.


• Additional company-paid days off ("Personal Day" and "Anniversary Days").


• Reimbursement for glasses expenses according to company policy.


• Referral bonus.


• Bookster and LinkedIn Learning subscriptions.


• Personal and professional development (trainings and certifications).

Our Mission
We are leading the fight against cybercrime and protecting the operational integrity of all midmarket and lower enterprise companies. 

Our Culture
We believe in hiring the best and the brightest while cultivating a culture of collaboration and execution.

We are Dedicated, Innovative, and Humble. As in devoted and passionate about our work and what we do. We seek to optimize, improve, and challenge status quo. We are open-minded to new ideas and to feedback, and we know success comes from hard work.

We are committed to constantly create an environment where each individual has the opportunity to grow, personally and professionally. We have a strong sense of unity and togetherness, and having fun together is a key element at Heimdal.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to gender, race, color, disability, religion, marital status, family or parental status.