Polish Speaking Customer Support Jobs - Work In Sofia

Mercier Consultancy MD is looking for Polish Speaking Customer Support Representatives to join our team in Sofia. This role is ideal for individuals who are fluent in Polish and passionate about delivering exceptional customer service. You will be responsible for assisting Polish-speaking clients, resolving their inquiries, and providing accurate information about our products and services to ensure a positive customer experience.

Key Responsibilities

• Provide outstanding customer support to Polish-speaking clients through phone, email, and chat communication channels.
• Respond to inquiries, troubleshoot issues, and resolve complaints in a timely and professional manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal teams to improve customer satisfaction and service quality.
• Stay updated on product knowledge and company policies to better assist customers.

• Fluency in Polish (written and spoken); proficiency in English is a plus.
• Experience in customer service or related fields preferred.
• Excellent communication and problem-solving skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Familiarity with customer support software and CRM tools is advantageous.
• Positive attitude with a strong commitment to learning and development.
• Detail-oriented with strong organizational skills.

1. Competitive Monthly Salary
2. Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...