Technical Support Speaker

Company : Eteam Inc

Job Type : Full Time

Remote / Work from Home

Number of Applicants

000+

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Job Description - Technical Support Speaker

We are looking for Technical Support - German or French Speaking or Italian Speaking or Spanish speaking or Finnish speaker or Swedish speaker .
Location : Iasi, Romania
Type : Permanent position
Job Descrption:

Receive direct client contacts (e.g., via phone, video chat, web portal, email), triage, and provide remote client assistance to solve the issue directly if possible
Talk to client and understand client problem
Use the knowledge base available to resolve client-reported problems
Redirect calls to field engineering support if a field support visit is required
Escalate to remote expert (Tier 3 / "deep dive” team in future model) as required
Provide part prediction and/or working/troubleshooting directions for the field engineering team

Why Work for Us?

Best in Class Global Clients
Ranked Best Places to Work
Accelerated Growth & Compensation Plans
Training & Development Opportunities
Competitive Benefit Plans
Referral Bonus, Gigs, Awards & Team Events
Extra source of Income through Referrals and Gigs

If you think this is the job for you then please click the apply button below to submit your cv.

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Technical Support Speaker

Job Description - Technical Support Speaker

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