Roaming Engineer_Fixed Term Contract

The roaming engineer is responsible for processing technical customer complaints relating to all international mobile roaming services. The aim is to restore the full technical scope of roaming services for the customer as quickly as possible as part of the incident and problem management process. With these activities you will have a great impact on our business: Analysis and troubleshoot of both inbound & outbound roaming issues for different technologies 2G/3G/4G/5G in order to restore service for the customer Carrying out measurements (GFACTS, Global Roamer) and tests (IR tests etc.) to validate the functionality of the roaming services (outbound, inbound) in the event of customer complaints/test requests from roaming partners Work closely with Roaming partners, 3rd party suppliers and network nodes owners within 2nd line support technical teams Check Roaming KPIs to stay within the targets and that we meet all of our roaming SLAs Deliver reactive management on technical issues, responding to support requests, Remedy, e-mail and escalations. Good knowledge of 2G/3G/4G Inbound / Outbound Voice & Data Roaming call flows, International SMS 2G/3G/4G/5G, GRX, VoLTE roaming service network architecture and service specific support tools Good working knowledge of Geoprobe and Wireshark tracing functionality A collaborative working style - communicate and work well in a team environment Mandatory telecom background.