Sales Support Associate

Your tasks

Support DB Schenker's sales teams with administrative tasks and achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators).

Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators); knows and applies the process and procedures that needs to be applied

Manipulates and formats data in order to meet internal customer needs constantly

Extracts data from existing databases, calculates KPI's based on business rules and prepares the Monthly Business Reviews

Checks data accuracy and does quality checks of internal and customer reports; uses experience and judgement for data validation and elimination of eventual system and process errors; conducts internal follow ups and data validation with branches and operational teams around the globe

Checks discrepancies and wording/ formatting/ graphic errors

Offers support in transition of new processes, including participation in tests, meetings and process documentation

Documentation maintenance for existing processes, reflecting process changes or clarifications

Preparing the analysis and intervention plans for addressing the deviation of business results from the KPIs (in case of deviations)

Flexibility in approaching and solving problems for improving the quality and the services provided

Close collaboration with the Team Leader and prompt updates related to the delivery of the daily tasks/ work process

Respects the performance, quality and timeliness criteria, continuously striving for quality and service improvement

Handles other tasks and responsibilities as requested by the business needs, under the coordination of the Team Leader

Designs and structures new processes and the corresponding documentation in order to respond the requests for new/existing client reports.

Effective follow-ups and collaboration with branches/ countries, internal business partners and other stakeholders in order to timely obtain the required data/ information to prepare the reports

Estimates/checks/analyses if the financial data is correct (rate cards); calculates specific charges/turnovers for customers with financial impact on customer's side after data cleaning/interpretation

supervises all transitions and offers feedback to the team members in order to grow the skills/capabilities; checks the correctness of the documented DTPs. Contributes to KPIs' design and calculation methods in partnership with the customers and PMI (for transitioned new scope)

Creates/ designs and delivers trainings for the department; onboardings, re-trainings, trainings for process changes;

Identifies the training needs, the new skills/capabilities/ knowledge that the team needs;

Quality assurance: performs sample checks to assure the accuracy KPI within the team.

Back-up for the Team manager.

Requirements

1-2 years' experience on a similar position

Flexibility to react quickly and effectively on changing requirements and opportunities; ability to deliver against deadlines and to perform against multiple priorities and detailed tasks

Experienced in Key software tools (MS Office - Excel, Word, Outlook, Databases, etc.)

Fluent spoken and written English (academic qualification preferred)

Other foreign language- Fluent spoken and written (only if required by the country/ business partner the sales Reporting service is offered to)

Availability to travel for trainings, new scope transitions and/or business reviews

Excellent presentation skills

Excellent time management and tasks' organizing abilities

Ability to work effectively in a customer/ service driven environment, both individually and as a team player

Ability to handle multiple tasks in the same time

Proactive attitude identifying possible issues and the corresponding solutions, including implementation of the solutions

Initiative spirit for continuous improvement of the processes, quality and efficiency

Our offer

Support DB Schenker's sales teams with administrative tasks and achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators).