SAP Basis Administrators (L1/L2 support)

Sync IT delivers SAP Consulting, Cloud Infrastructure Services, Test Management and DevOps solutions to international customers. Backed by an experienced leadership team with over 50 years of combined IT industry expertise, we focus on building sustainable partnerships and delivering reliable, high-quality services.

Our success is based on sustainable collaborations and adapting to the dynamic needs of the industry. Moreover, we take pride in our team members being the company's most valuable asset and we prioritize their wellbeing.

As part of our continued growth, we are now building an SAP Basis Administrators (L1 & L2) team.

This role is focused on providing first level and second level support, ensuring the reliability, security, and performance of SAP systems.

If you have at least two years of experience in SAP Basis administration or operations, and are excited about working in a dynamic environment, Sync IT is the place for you.

Our structured onboarding and training program will equip you with the necessary technical and analytical expertise to excel in a fast-paced and evolving landscape.

GOAL

• Ensuring stable, SLA-compliant SAP operations through qualified 1st and 2nd level support, active system monitoring, and structured collaboration and coordination with 3rd level units and external partners

Tasks & responsibilities

• 1st & 2nd Level Support (Core Task)


• Incident and request handling according to SLA (ITSM, SAP Rise Service Requests)


• Detection of system downtimes and degradations


• Execution and maintenance of SAP Basis Runbooks


• Ticket coordination with internal teams and external providers, escalation to 3rd level

SAP Operations - L2

• Analysis and resolution of technical issues - ABAP dumps, system logs, locks, performance issues, database issues


• SAP Basis Customizing - SAP standard jobs, RFC connections, Printer & spool administration, etc.


• Transport management according to defined transport strategy - implementation of SAP notes


• Certificate management - monitoring, renewal, replacement, removal


• Implementation of approved changes - start / stop the systems, parameter and configuration changes


• Participation in maintenance windows (planning & execution)


• Review of reports (e.g. EWA)

Additional exposure / support activities (not primary ownership):

• Support
  SAP
  upgrades, migrations, and system copies


• Assist with high-availability environments and business function activations


• Contribute to root cause analysis (RCA) activities


• Collaborate with senior/L3 teams on project-related tasks

Required Skills & Experience

• Good understanding of SAP Basis administration and SAP operations support


• Hands-on experience with SAP Basis standard transactions such as SM21, ST22, SM37, SM50/51, SM66, SM12, and SM58


• Experience with incident, request, and transport management in ITIL-based environments


• Knowledge of SAP system monitoring, troubleshooting, and operational support activities


• Basic understanding of SAP HANA administration and architecture


• Familiarity with SAP Cloud ALM and operational monitoring tools


• Understanding of SAP security fundamentals, including certificates, TLS, and SSO basics


• Basic knowledge of high-availability concepts, clustering, and load balancing


• Experience with backup and restore procedures is considered an advantage


• Structured and documentation-oriented way of working


• Good English communication skills

Nice to have

• Experience with SAP upgrades, migrations, and system copy activities


• Knowledge of SAP performance tuning and optimization


• Familiarity with SAP add-on installations


• Experience with technical data archiving


• Exposure to SAP RISE environments


• 2–5 years of experience in SAP Basis or IT operations environments

If you are looking to grow your SAP Basis career in a dynamic and collaborative operations environment, we would be happy to hear from you!

The Sync IT Team