SAP Support and Development Engineer

Responsibilities:

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• Serve as the primary point of contact between our Application Operations team and key users;​

• Receive and manage written incidents and service requests, ensuring timely and high-quality solutions tailored to customer needs;​

• Analyze, resolve, and document incidents and service requests within 2nd level support for Customer Service and Field Service applications (SAP CRM, S/4HANA, ERP);​

• Implement new requirements and enhancements in existing SAP CRM and S/4HANA systems;​

• Actively contribute to knowledge management and maintain solution documentation in the internal knowledge database;​

• Collaborate closely with application product owners to identify and sustainably resolve recurring support issues;​

• Support colleagues and clients across all divisions, both nationally and internationally.

Requirements:

• Degree in Computer Science, Business Informatics, or a comparable qualification;​

• Several years of experience in Application Operations, IT Support, or a similar role;​

• Solid knowledge of SAP CRM, S/4HANA, and ERP systems, ideally in a Customer Service or Field Service environment;​

• Experience in implementing new requirements and enhancements in existing SAP CRM and S/4HANA systems;​

• Experience in 2nd level support, incident management, and service request handling;​

• Strong analytical and problem-solving skills with a structured and solution-oriented mindset;​

• Experience with ticketing systems and IT service management frameworks (e.g., ITIL) is a plus;​

• Basic understanding of SAP customizing or ABAP debugging is an advantage;​

• Strong communication skills and a customer-oriented approach;​

• Ability to work independently as well as collaboratively in cross-functional teams;​

• Fluent in business English; German is a plus.