Service Desk Agent - German

Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigates root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner Ideally University education, preferably a technical degree, or Microsoft certifications Awareness of Microsoft Operating Systems local and remote administration and Microsoft Office family applications Experience in providing remote IT support is an advantage Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Excellent communication and customer service skills Good Command of German Language Fluency in English is a plus