Service Engineer, Level 3 - Public Safety (LifeX)

If you think Air Traffic Management and Public Safety are cool, we look forward to meeting you!

At Frequentis we develop and market highly reliable communication and information systems for mission critical applications in the fields of Air Traffic Management, Aeronautical Information Management and Public Safety.We are part of a global company with headquarters in Vienna that employs more than 1500 people worldwide, with subsidiaries, regional offices and representatives in over 50 countries.

In Cluj we started in 2009 and our local team has now 100+ colleagues and growing.

 As part of our team you will actively develop products in an international environment, where experienced people will help you further develop your skills and advance in your career.

You will be part of a Managed Service Engineering team within Frequentis’ Customer Service Organisation that offers managed service for our Public Safety product - LifeX. The product is a leading communication and collaboration platform that serves large public safety control rooms, aiming for a continuously growing set of functionalities to fulfil the needs requested by our police, ambulance and fire brigade customers.

Your tasks

• Receive, document, reproduce, analyse and solve incidents reported by customers, according to the Service Level Agreements
• 3rd Level Windows/VMware/Hyper-V system support and administration
• 3rd Level Database administration and optimization
• 3rd Level Middleware support and administration
• Problem management and root cause analysis
• 24/7 ON CALL customer support (rotation)
• Documentation of known errors for 2nd Level Support
• Interface with product teams for designing product fixes, patches and solutions
• Verification of provided product patches and solutions
• Update technical documentation of the system and its interfaces
• All tasks will be done keeping in mind that this is a safety critical domain

Your profile

•  Microsoft MCSE or equivalent experience in administrating high-availability-solutions in Microsoft Windows / Hyper-V environments
• VMware VC(A)P or equivalent experience in administrating high-availability-solutions in Vmware vSphere including vSAN
• Cisco CCNP or equivalent experience in administrating critical network infrastructure mainly in relation to usage of VoIP and encryption
• Knowledge in databases and Middleware applications including container solutions would be beneficial
• Safety aware Customer service quality orientation
• Good English skills (both written and spoken)

What we offer

• Challenging and interesting business domains
• Bonus package includes: meal tickets, private medical insurance, sports premium
• Trainings, further education and certifications
• Flexible working-hours and an attractive salary package
• Relaxed and friendly atmosphere
• Individual labour contract from day one