ServiceNow Technical Consultant ITSM CSM

Inetum is a European leader in digital services. Every day, the Group's 28,000 consultants and specialists aim to make a digital impact for businesses, public sector bodies and society as a whole: solutions that contribute to performance, innovation and the common good.

Present in 19 countries, close to the regions, and with its major software publisher partners, Inetum meets the challenges of digital transformation with proximity and flexibility. Inetum has forged strategic partnerships with 4 of the world's leading software publishers - Salesforce, ServiceNow, Microsoft and SAP - and is pursuing a dedicated acquisition strategy to become one of Europe's top 5 in these technologies, and offer the best expertise to its customers.

Global Tooling & Automation is an international Inetum entity. Our objective is to build and ensure the proper functioning of solutions for Inetum delivery and to guarantee the expected level of quality.

We’re currently looking for a ServiceNow Platform Developer.

The position

• You will be integrated into the Global Tooling teams, more specifically into the ServiceNow teams.
• You will contribute to the evolution of our platform, integration of new modules, new projects, automation, Artificial Intelligence, upgrade of the platform and interconnection with other ITSM
• You will be a referent for CSM module

The missions

• Actively participate in major development projects of the platform.
• Develop and customize by using Workflow Designer, Flow Designer, Javascript and Data Querying
• Contribute to evolution of ServiceNow modules (ITSM, SPM, CSM, TPSM, …)
• Contribute to version upgrades.
• Contribute to the implementation of new ServiceNow modules.
• Maintain and enhance existing ServiceNow applications and modules.
• Handle minor evolutions and incident resolution.
• Participate in the automation of recurring tasks.

• At least 4 years of experience as a Service-Now Developer and Technical Consultant.
• Strong knowledge and experience with CSM
• Bachelor's degree in IT or equivalent.
• Strong knowledge of JavaScript, REST web services, data querying, workflow designer, and flow designer.
• Mastery of ACLs.
• Experience with upgrades/cloning is a plus.
• CSA, CAD are mandatory. ITSM Specialist is a plus, as well-as ITIL v3 or v4 certification.
• Ability to work independently and communicate effectively with stakeholders.
• Two successful experiences as ServiceNow Developer.
• You have already work in an Infrastructure Services context.
• Ability to analyze, synthesize and solve problems.
• Team spirit, collaboration and communication.
• Fluent English, spoken and written.
• Strong motivation

Benefits

• Full access to foreign language learning platform
• Personalized access to tech learning platforms
• Tailored workshops and trainings to sustain your growth
• Medical subscription
• Meal tickets
• Monthly budget to allocate on flexible benefit platform
• Access to 7 Card services
• Wellbeing activities and gatherings