Solution Architect (with a background in Senior Software Development) - HDGMT004

Our client is a long-standing provider of integrated contact center and enterprise communication solutions, helping global organizations modernize their customer experience. With deep expertise in system integration, cloud platforms, and AI technologies, the company specializes in connecting customer engagement platforms with CRMs, analytics tools, and enterprise back-end systems.

As part of their continued growth in the AI-enhanced customer experience space, they are looking to expand their team in Cluj with a Solution Architect who combines strong technical leadership with hands-on development capabilities.

Position Overview

The Solution Architect will play a key role in designing and implementing secure, scalable, and modern integration architectures for enterprise clients. This role requires a strong background in software development, system architecture, and customer-facing solution design. The architect will work on projects that bridge contact center platforms (such as Avaya, Genesys, or Microsoft Teams) with CRMs (Salesforce, Dynamics 365, ServiceNow), AI modules, and analytics engines.

This is both a strategic and hands-on role, ideal for someone who thrives on complex challenges and wants to have a tangible impact on modern communication infrastructure.

Key Responsibilities

• Design scalable and secure integration architectures tailored to client needs.
• Lead the development and deployment of integrations between contact centers, CRMs, AI services, and analytics platforms.
• Translate business requirements into technical solutions and documentation.
• Write clean, modular, and efficient code in C#, .NET, Python, or JavaScript/TypeScript as needed.
• Define system interfaces, APIs, and deployment strategies.
• Ensure solutions meet regulatory, security, and data privacy requirements (e.g., GDPR).
• Mentor junior developers and provide technical guidance across projects.
• Stay updated on emerging trends in cloud, AI, and contact center technology.

Required Skills and Experience

• 5+ years of experience in software development and system integration.
• Strong knowledge of CRMs such as Salesforce, Dynamics 365, or ServiceNow.
• Experience in designing APIs, microservices, and event-driven architectures.
• Proficiency in C#, .NET, Python, or JavaScript/TypeScript.
• Familiarity with AI-powered tools and services (e.g., Dialogflow, Azure Cognitive Services).
• Hands-on experience with Azure or other major cloud platforms.
• Strong communication skills and ability to work with both technical and non-technical stakeholders.
• Problem-solving mindset and proactive attitude.

Nice to Have

• Experience integrating contact center platforms (Avaya, Genesys, Microsoft Teams, NICE, etc.)
• Familiarity with low-code/no-code tools (e.g., Power Automate, Zapier).
• Understanding of communication protocols (e.g., SIP, WebRTC).
• Azure or AWS certification.
• Knowledge of IT security and enterprise compliance frameworks.

What’s Offered

• The opportunity to work on innovative projects involving cloud, AI, and communication systems
• Exposure to large-scale enterprise clients and international projects
• A collaborative, flexible work environment
• Professional development opportunities, including certifications
• Competitive compensation and the chance to shape the future of enterprise communication