Specialist Sesizari

Company : E-infra

Job Type : Full Time

Cluj-Napoca, Romania

Number of Applicants

000+

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Job Description - Specialist Sesizari

E-INFRA este unul dintre cele mai puternice grupuri romanesti, cu o activitate de peste 28 ani. Prin intermediul companiilor parte a grupului, E-INFRA activeaza in arii precum infrastructura energetica, de telecomunicatii si civila, fiind, de asemenea, prezent si in domenii cheie ca productia de energie si energie verde, distributia de energie si gaze naturale sau telecomunicatii. Grupul reuneste activitatile Electrogrup, Nova Power&Gas, Netcity, Direct One si Wesee, companii active in domeniul proiectelor de infrastructura energetica si de telecomunicatii. Alaturi de acestea, E-INFRA s-a dezvoltat constant si numara astazi peste 1200 de angajati.

In momentul de fata cautam un Specialist Sesizari care sa se alature companiei NOVA Power&Gas.

Responsabilitati

Asigura comunicarea cu clientul si cu alte entitati pentru toate solicitarile, reclamatiile si sesizarile primite (chat, mail, social media, ANPC, ANRE)
Inregistreaza toate solicitarile sau reclamatiile venite de la clienti sau de la alte entitati de pe alte canale (diferit de email)
Ofera informatii cu privire la oferta, contract si facturare
Ofera suport pentru conturile clientilor
Transmite notificari si emite acte aditionale pentru contractele existente
Transmite catre Operatorul de Retea reclamatiile preluate de la clienti privind activitatea de distributie
Raspunde de actualizarea continua si procesarea in sistemul informatic a rezultatelor interactiunii cu clientii

Cerinte

Absolvent de studii superioare
Cunostinte avansate de MS Office: Word, Excel, PowerPoint, Outlook
Abilitati excelente de comunicare si gestionare a relatiilor interpersonale
Capacitatea de a lucra eficient intr-un mediu dinamic si solicitant
Atent la detalii si orientat catre rezolvarea problemelor
Cunostinte avansate de utilizare a sistemelor informatice si aplicatiilor de birou
Cunostinte specifice domeniului de activitate
Experienta anterioara in gestionarea contractelor si asistenta clienti reprezinta un avantaj

Beneficii

Schema de salarizare axata pe rasplatirea performantei
Suport pentru instruire si dezvoltare profesionala
Oportunitati de evolutie in cariera in interiorul companiei si in grupul de companii
Beneficii aditionale (tichete de masa)

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Specialist Sesizari

Job Description - Specialist Sesizari

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