Sr Service Manager

A Day in Your Life at MKS:
As a Senior Manager Service Operations, you will be directly responsible for overseeing and managing the day-to-day operations of the Repair Service Department in Bucharest, Romania. This role will also be interfacing with various local and global functions to align needed support from IT, Facilities, Quality, and HR. With passion and dedication, you will take on the following responsibilities:

You Will Make an Impact By:

• Regularly interact with senior management or executive levels on matters concerning all functional areas within the facility, divisions, and/or customers
• Oversee and manage the day-to-day operations of the Repair Service Department, maintaining quality, schedule, safety and cost requirements
• Select, develop, and evaluate personnel to ensure the efficient operation of the function.
• Ensure procedures and methods are followed
• Promote and implement the Lean program, 6S methods, and Continuous Improvement Projects throughout the operation
• Provide excellent service to all internal and external customers
• Coordinate and provide support to the logistics and materials personnel to assure repair targets are met, as part of managing the receipt-to-ship process of customer repairs.

Skills You Bring:

• Bachelor’s Degree and ideal 10+ years of related experience in a technical manufacturing and/or repair operations environment
• Familiarity of MRP systems, Oracle is a plus
• Excellent leadership, people management, communication and influencing skills at a senior level
• Excellent communication and presentation skills, both written and spoken. Fluent English, German is a plus.
• Ability and clearance to travel to the US upon hire for training and possible 5-10% travel thereafter.  

Preferred Skills:

• Results‑oriented work style combined with enthusiasm for innovative solutions
• Strong analytical skills and entrepreneurial mindset
• Willingness to learn and openness to change
• Willingness to travel, including to the USA for training purposes
• Intercultural competence

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Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations.  Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.  MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [email protected] .

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