Support Engineer

What is The Role

Elastic’s Support team is unlike any other on Earth: while we are spread across more than 12 time zones and 28 countries, we operate as a unit.

We deliver support that is customer-centric, grounded in deep technical expertise, and outcome-focused. Our approach combines genuine care for our customers with direct communication, high standards, and a commitment to thorough problem solving.

This team thrives on curiosity, accountability, and continuous improvement. We value engineers who ask thoughtful questions, challenge assumptions, and are comfortable being challenged in return. Progress matters to us. We focus on moving forward, learning from experience, and raising the bar with every interaction.

We work in a fast-paced, evolving environment and approach both, successes and setbacks, as a team. We are excited to welcome a Support Engineer who is motivated by meaningful impact, collaboration, and delivering excellent customer experiences.

What You Will Be Doing:

• Providing an expert level of service to our EMEA customers.


• Ensuring technical customer issues are serviced within our contractual SLA, and managed to resolution.


• Document and share your knowledge with the rest of the organization and our customers applying Knowledge Centered-Services (KCS) methodology.


• Have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction.


• Work across multi-cultural and geographically distributed teams.

What You Bring Along:

• 3+ years of proven experience in Technical Support in a Software business.


• A technical background in fields like; Information Technology, Network Engineering, Software Engineering etc.


• A "Customer First" mindset


• You are a team player; ability to work in a fast paced environment with a positive and adaptable approach


• Knowledge of databases (SQL / No SQL) or search software technologies


• Experience with SaaS and/or Distributed systems


• Experience with Linux/Unix


• Experience with APIs


• Familiarity with Knowledge Centered-Services (KCS)


• Highly collaborative, contributing to the success of a team through actions such as participating in initiatives/projects.


• Professional working proficiency in English (level C1+)


• Effective verbal and written communication skills.

Bonus Points:

• Experience with administering and/or troubleshooting Elastic products in a production environment.


• Experience with Networking and/or Load Balancers.


• Experience with Kubernetes.


• Experience with Message Brokering (e.g. Kafka).


• Professional working proficiency in German or French is a plus.


• Curiosity is key! You have already researched our products and possibly downloaded our stack to test it out.