Surveillance Team Leader

Position: Surveillance Team Leader
Location: Bucharest, Romania
Employment type: Full-time
Remuneration: Competitive base salary

About the Role

We are partnering with a leading B2B solutions provider seeking a Surveillance Team Leader for their gaming studios in Bucharest. This role is ideal for professionals with a strong background in monitoring, compliance, and risk management, who are ready to take ownership of team leadership and operational integrity in a 24/7 environment.

Key Responsibilities

• Analyze and verify reported incidents, escalating where appropriate and supporting evaluations or corrective measures.

• Monitor both digital and physical environments to detect suspicious, irregular, or non-compliant activities.

• Oversee testing and performance assessments of surveillance systems, collaborating with QA and development teams.

• Maintain detailed logs and reports to support incident tracking and performance reviews.

• Coordinate task distribution, manage live escalations, and make informed decisions during high-priority situations.

• Mentor, coach, and train team members to ensure skill development and adherence to standards.

• Support performance reviews by validating task completion and contributing to incentive and corrective action processes.

Requirements

• Fluent in English, with excellent written and spoken communication skills.

• 45 years of experience in surveillance, compliance, monitoring, or risk management, including at least 2 years in a supervisory role.

• Strong knowledge of monitoring tools, surveillance systems, or related technologies.

• Proven ability to analyze data, identify irregularities, and assess operational risks.

• Proficiency with Microsoft Office (Excel, Teams, Word) or equivalent productivity tools.

• Flexibility to work shifts, including nights, weekends, and holidays, in a 24/7 operational environment.

• Bachelors degree or equivalent in a relevant discipline.

• Familiarity with advanced monitoring or analytics software.

• Experience with data visualization tools (e.g., Tableau, SQL) is a plus.

• Strong understanding of performance metrics and incentive structures.

Benefits

• Competitive salary with performance-based incentives.

• Paid training on company standards, tools, and processes.

• Private healthcare coverage.

• Complimentary meals during shifts.

• Wellness perks, including gym or fitness access (after a set period).

• Additional allowances for night, weekend, and holiday shifts.

• Career growth and development opportunities within a global organization.