Technical Lead 1st Line Core/ VAS/ Cloud with german

With these activities, you will have a great impact on our business: Takes the ownership of the incident and acts as the primary level of escalation; Speaks with NOC engineers and asks for all useful information related to Outage in place - ensures the NEV and/or Outage Notification has been sent in due time; Involves in problem solving other parties: 2nd level, Vendor, NOC, SMC, Partner management, 3rd party, in order to provide a prompt recovery of the business within the specified SLA; Manages and coordinates the escalation process: Technical: the support of higher technical skills required to solve the problem; Hierarchical: a manager with more authority to be consulted in order to take decision that is beyond the competencies assigned to this level. Provide input and coordinate the development of the Major Incident Report after the Outage has been closed and all details are available, including initial recommendations to prevent the re-occurrence of a similar incident. Building team competence level (In collaboration with 2nd Line Operations teams, work out procedures related to the analysis of alarms and develop internal training for NOC engineers and technicians); Advanced knowledge of telecommunication services, networks and technologies (GSM, UMTS, LTE, IP, EPC and VoLTE); Advanced knowledge regarding Core Network elements (MSS, MGW, HLR, CSDB, SGSN/MME, GGSN/SGW/PGW, STP, SBC, CSCF etc.); Advanced knowledge Valued Added Service (AAA, IN, PCRF, DNS, messaging) and Cloud (Hardware, Virtualization & Application layers) Experience on call scenarios, routing and protocols in Mobile and Fixed Networks; Stakeholder management;