As a Technical Product Consultant, you will be part of our international Customer Success who is responsible for the successful operation of our solution by our clients.
You support our clients in Client tax reporting using our product to successfully fulfil reporting obligations
You are a reliable point contact for our clients, you assist them in the technical area of the tool
You support the client on a level 1-2 support from installation to technical usage of the tool
You analyze the reported issues and provide solutions to our clients, or create defects for the development team to fix them
You coordinate with Internal and External stakeholders across Global teams to ensure case resolution as per Service Level Agreement
Last but not least, you build trusted relationships to our clients
Successfully completed university studies in the field of business administration, computer science or natural science
Experience in SQL, databases (PostgreSQL), XML, APIs and OpenAPI (Swagger), application servers (SpringBoot) and web applications
Experience in cloud technologies (k8s, …) and SaaS applications
Experience in software development in Java and Groovy is a plus
Excellent analytical skills
Fluency in English, both spoken and written. German is a plus
Open to do on-call according to the agreed timeline
Willingness to learn about our Tax Reporting solution
Team spirit and interpersonal skills
Time management and self-organization
And of course, you are friendly and easy-to-work-with
Let’s grow together, join our market leading SaaS company – our agile character and culture of innovation enables you to design our future.
We provide you with the opportunity to take on responsibility and participate in international projects.
In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels.
Together we're better - meet your colleagues at our numerous team events.
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