Technical Support 1st Level (all genders)

Company : Meteocontrol Gmbh

Job Type : Full Time

Cluj-Napoca

Job Description - Technical Support 1st Level (all genders)

You are the first point of contact (1st level support) for our customers and ensure that our support hotline is available by telephone. You will answer basic customer enquiries about:
- Configuration and operation of our monitoring portal for energy generation systems,
- Commissioning and parameterisation of our data loggers/park controllers,
- Other issues relating to products sold by meteocontrol,
You will support our customers both by telephone and in writing via email using our customer service system,
You record customer processes that cannot be solved directly via our customer service system and forward them to our 2nd level support,
You carry out error analyses and work out solutions in cooperation with the development department,
You will be responsible for providing technical advice to interested parties and technical support to the sales department for the preparation of quotations,
In the event of delays or problems, you will ensure that our customers are informed in good time.

You have a completed technician degree in the field of energy or communication electronics or a similar technical degree,
Experience in the field of renewable energies is advantageous,
Very good knowledge of German and English is a must,
Knowledge of network technology / ModBus advantageous,
You can demonstrate good IT skills.

Working for a better future: with us, you'll create a better future for us and all the generations after us,
Flexibility: With our home office and working time model.

A wide range of benefits to make your employee experience worthwhile: Meal vouchers, medical subscription, and much more.

Lorenzo Frattali
People Operations Manager
[email protected]

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Technical Support 1st Level (all genders)

Job Description - Technical Support 1st Level (all genders)

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