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Technical Support 1st Level (all genders)

icon building Company : Meteocontrol Gmbh
icon briefcase Job Type : Full Time
icon geo-alt Cluj-Napoca

Number of Applicants

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000+

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Job Description - Technical Support 1st Level (all genders)

  • You are the first point of contact (1st level support) for our customers and ensure that our support hotline is available by telephone. You will answer basic customer enquiries about:
    • Configuration and operation of our monitoring portal for energy generation systems,
    • Commissioning and parameterisation of our data loggers/park controllers,
    • Other issues relating to products sold by meteocontrol,
  • You will support our customers both by telephone and in writing via email using our customer service system,
  • You record customer processes that cannot be solved directly via our customer service system and forward them to our 2nd level support,
  • You carry out error analyses and work out solutions in cooperation with the development department,
  • You will be responsible for providing technical advice to interested parties and technical support to the sales department for the preparation of quotations,
  • In the event of delays or problems, you will ensure that our customers are informed in good time.
  • You have a completed technician degree in the field of energy or communication electronics or a similar technical degree,
  • Experience in the field of renewable energies is advantageous,
  • Very good knowledge of German and English is a must,
  • Knowledge of network technology / ModBus advantageous,
  • You can demonstrate good IT skills.
  • Working for a better future: with us, you'll create a better future for us and all the generations after us,
  • Flexibility: With our home office and working time model.
  • A wide range of benefits to make your employee experience worthwhile: Meal vouchers, medical subscription, and much more.
Lorenzo Frattali
People Operations Manager
[email protected]
Original job Technical Support 1st Level (all genders) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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