Technical Support Engineer - Norwegian/Swedish/Danish Speaker

What you’ll do:

Main Responsibilities:

• Technical Support: Provide pre-sales and post-sales technical assistance for low voltage electrical products.
• Point of Contact: Serve as the primary contact for customers through various channels, including phone, email, and web tickets.
• Customer Support: Act as the initial point of contact for inquiries and troubleshooting (Level 1) and escalate issues internally as needed (Level 2).
• Documentation Support: Assist in process documentation and knowledge sharing to enhance customer satisfaction and improve team technical expertise.
• Collaboration: Collaborate with local sales teams, area managers, customers, partners, and distributors to deliver effective technical support.
• Sales Support: Provide technical assistance and guidance to local sales functions regarding product-related inquiries.
• Localization: Support the localization of documentation to enhance customer understanding.
• Warranty and Repairs: Manage warranty claims, documentation, and repair/calibration requests.

Qualifications:

- Engineering or an equivalent technical degree; a degree in Electrical Engineering is preferred.

Skills:

• Demonstrated experience in providing technical support for electrical products.
• Strong analytical mindset combined with sales and business acumen.
• Ability to communicate effectively in Norwegian or Swedish or Danish both orally and in writing.