Technical Support Engineer SWIFT

Location & Schedule

• Hybrid: 3 days/week on-site(RO)

• Working hours: Monday–Friday, 09:00–17:00

• Contract Type: Freelance (RO) SRL or PFA

Role Overview

We are looking for a Technical Support Engineer with experience in SWIFT banking systems to support mission-critical payment and messaging platforms. The role is client-facing and requires strong communication skills in French, within an international banking environment.

Required Skills & Experience

• Proven experience with SWIFT (banking / financial systems – NOT iOS)

• Good understanding of SWIFT messaging standards (MT / MX)

• Experience in technical or application support in banking or financial services

• Ability to troubleshoot incidents and work with production systems

• Familiarity with IT support processes and SLAs

Responsibilities

• Provide technical support for SWIFT-based banking applications

• Analyze and resolve incidents related to payment and messaging flows

• Collaborate with internal IT teams and external partners

• Document issues, solutions, and operational procedures

• Participate in root cause analysis and continuous improvement

Language Requirements

• French – fluent (mandatory)

• English – professional level