VIP Marketing & QC Specialist (Arabic/English)

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

Role overview

The VIP Marketing & QC Specialist, fluent in Arabic, will oversee online marketing strategies aimed at retaining, engaging, and monetizing VIP clientele. The primary content will be in Arabic. This position entails crafting and deploying weekly campaigns tailored to our top-tier players' preferences. Additionally, the role involves ensuring the quality control of all direct communications with VIP players through call and email reviews.

Requirements

What are we looking for? Our Arabic speaking VIP Marketing & QC Specialist has a knack for the following skills:

Leadership:

• Build collaborative relationship with the VIP Account Manager on client side
• Provide meaningful, usable feedback to the Account Managers that allows them to engage the VIP base with a focus on retention, engagement and relationship building
• Plan and lead individualized coaching sessions with Account Managers 

Communication:

• Work with the VIP Account Managers to brainstorm ways to further connect with the VIP players based on their daily interaction 
• Monitor and conduct regular audits of all outbound communication channels 

Analytics:

• Leverage dashboards and reporting to devise a success matrix for campaigns based on the VIP ARPU lift (Average revenue per VIP user) 
• Generate creative sweepstake concepts that are focused on what our players value 
• Work with the VIP Program Director to analyze performance and identify opportunities to optimize our connection with the VIP base and our ability to achieve our goals 
• Conduct research with the VIP base through surveys and feed it back to the product team in both qualitative and quantitative form 

Business:

• Maintain compliance, ensuring all communications adhere to legal, regulatory, and ethical standards
• Provide weekly business reports showing the progress VIP Marketing is making by product against goals
• Define and create innovative ways to keep the VIP base engaged with the VIP Marketing promotions

You'd be a great fit for this role if you have:

• Bilingual fluency in English and Arabic for seamless communication
• A minimum of 1 year of experience in marketing field
• Experience in quality control of client interactions
• Experience in coaching and supervision
• Passion for games coupled with a natural flair for creativity
• Proficiency in data analysis and process optimization
• Strong communication and coaching abilities
• Effective time management skills
• Dedication to enhance both quality control and marketing efforts

Benefits

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

What do we offer?

• Paid Time Off that Grows with You: Kickstart your journey with us with 21 days of paid time off per year, in line with industry standards. As a testament to your dedication and long-term commitment, you'll earn an extra day of paid time off for every two years you spend with us, allowing you to enjoy up to 26 days of paid time off per year. Leadership roles enjoy additional vacation days, starting with 25 days annually and gaining an extra day for every two years, reaching a maximum of 28 days per year to ensure a healthy work environment.
• Supporting You in Life's Key Moments: We understand the importance of life's significant events. That's why we offer days off for special personal occasions, including marriage, childbirth, compassionate leave, and time off to pursue professionally relevant certifications.
• Full Remote Work Option: In line with our commitment to providing a flexible and supportive work environment, we offer the option of full remote work. You can choose to work from the comfort of your home while enjoying all the benefits of being part of the Keywords Studios team.
• Monthly Allowance of 750 RON, Growing with Loyalty: You'll receive a flexible benefits monthly allowance of 750 RON, which can be personalized to suit your needs using the Benefits online platform. As a token of our appreciation for your loyalty, on your two-year work anniversary with us, your monthly allowance will increase to 900 RON. This allowance can be used for a wide range of benefits, such as medical and dental services for you and your family members, access to sports clubs, meal tickets, private pension contributions, personal development courses (e.g., IT, accounting, finance, HR, foreign languages, and driving courses), exploring Romania's tourism, public transportation subscriptions, special gifts, utility or phone/Internet bills, and access to cultural events.
• Unlock Your Potential with Learning & Development: We believe in empowering our team members to reach their true potential. That's why we provide access to comprehensive training and digital resources tailored to your area of expertise through our Learning & Development programs.

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Europe, Romania

Area of Work: Business Development, Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote