BMC Remedy ARS Consultant

Company : Proven Arabia

Job Type : Contract

Riyadh, 11564

Number of Applicants

000+

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Job Description - BMC Remedy ARS Consultant

Must have
customization experience in ARS v9.x and later.
Should have
Hands-on implementation experience on ARS 9.1 - 20.x, BMC Remedy Helix , Atrium
CMDB , ITSM, SRM, SLA, Smart IT, DWP, Email Engine
Deploying
application changes or upgrades as and when required
Expertise
Investigating and implementing application customization.
Good
knowledge of Remedy adapters & experience in integration of Remedy with
other applications using Web services, Rest API, AIE
Ability to
analyse, approve and test customized Remedy enhancement modules.
Experience
in design and implementation of BMC ITSM solutions for complex setup
Should have
good understanding of BMC Remedy architecture and its components.
Must be
able to install and configure BMC Remedy v9.x and recent experience of
upgrading AR Server to 18.x, 20x, 21x in a clustered high available environment
Strong
execution in terms of backup/restores process
Expertise
in implementing BMC Remedy Change Management, Incident Management, Problem
Management etc.
Expertise
in deploying BMC Remedy Asset Management
Knowledge
of BMC Remedy Service Level Agreements
Used Remedy
Migrator, Developer Studio, or other data integration tools to migrate remedy
objects/data and data across environments.
Hands-on
expertise with upgrading Remedy AR Server and Remedy Mid-Tier server with the
latest patches.
Maintain
the Remedy server for patches and upgrades etc.
Expert in
designing and setting up exception handling and performance tuning of jobs.
Good
understanding on Common Data Model of BMC Atrium CMDB
Must have
Experience in CMDB
Experience
in building Telco CMDB
Expertise
in java scripts, Unix shell scripts to support custom functions or steps.
Must be
able to troubleshoot application logs (SQL, API, Filter, Active Links etc.) and
provide solutions.
Strong
familiarity with supporting Remedy applications including Oracle, Web Services
XML and Remedy API.
Expert in
designing and setting up exception handling, performance tuning &
archiving.
Must have
strong knowledge of relational databases (Oracle), PL/SQL, DB Links, Views etc.
Must have
hands-on knowledge in Remedy Installation and configuration in a server group
environment.
Must have
hands-on knowledge with Linux commands (shell scripts etc.)
Must have
hands-on experience with SSO, RSSO and LDAP Plugins for Remedy.
Ability to
work under tight timelines and project milestones.

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BMC Remedy ARS Consultant

Job Description - BMC Remedy ARS Consultant

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