Product Operations Senior Specialist

HungerStation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• Be the subject matter expert (SME) for all fraud-related topics within the company.

• Understand all aspects of fraud across the user funnel, identify fraud patterns, and proactively drive solutions with the relevant product and operations teams.

• Conduct deep dives to analyze fraud across all stakeholders, including riders, vendors, and customers.

• Analyze data and performance metrics to make informed decisions, track progress, and optimize program outcomes.

• Build dashboards and reports that provide actionable insights for ongoing projects.

• Continuously assess and enhance operational processes, identifying areas for improvement and increased efficiency.

• Manage program budgets, including cost forecasting and expense control.

• Provide regular reports and updates to senior management on program progress, key performance indicators, and financial results.

• Stay up to date with industry trends and emerging technologies to recommend and implement innovative solutions that enhance the food delivery business.

• Collaborate with cross-functional teams such as product, tech, logistics, commercial, and customer support to ensure alignment and successful execution.

• Work with local stakeholders to identify operational blockers, and engage with central teams and other internal stakeholders to drive improvements in overall operational performance.

• Own and manage project plans, timelines, and budgets for new initiatives or enhancements, providing regular updates to internal teams for better visibility and impact.

• Contribute to the development and execution of the Division’s ABCs and OKRs, ensuring alignment with other function heads.

• Make critical decisions that support the strategic and tactical direction of the Division.

• Measure and track relevant OKRs and metrics to ensure goal achievement and take corrective actions when needed.

• Follow all relevant policies, procedures, and processes to carry out daily work in a controlled and consistent manner.

• Contribute to identifying opportunities for continuous improvement of processes and practices to enhance effectiveness.

• Uphold a high-performance work environment and promote HungerStation Values, serving as a role model for peers.

• 4–5 years of operational experience in the e-commerce or food/tech industry, with at least 2 years in a senior-level role.
• Proven problem-solving abilities, with strong skills in hypothesis formulation and solution design.
• Proficient in data analytics, with hands-on experience using tools like Tableau and Looker Studio considered an advantage.
• A Bachelor’s degree in a relevant field is required; a Master’s degree is a plus.
• Experience in building and optimizing operational processes across the end-to-end journey.
• Solid background in project management, with a clear understanding of prioritization and the importance of meeting deadlines.
• A sharp product mindset, with the ability to deeply understand our ecosystem and collaborate effectively with Product teams.
• Strong interpersonal skills with the ability to build relationships, motivate peers, and influence stakeholders at all levels.
• Prior experience in addressing user fraud is a strong plus.
• Arabic speaker is preferred.

What We offer:

• We offer relocation support globally to our permanent employees.
• Exchange ideas and meet 2000+ colleagues from different teams within Delivery Hero in our active guilds and through our global tech and product community.
• Develop your skills with your personal educational budget for conferences and external training.
• Access our e-learning platform LinkedIn and participate in our various in-house training programs
• And much more…