Senior Accountant - Accounts Receivable

The Customer Service Representative (CSR) provides customer support via telephone and other communication channels for multiple Accounts. This position is a REMOTE JOB.

Note: We are willing to train a motivated individual that meets the other requirements of the position!

Responsibilities:

• Provide customer service via all communication channels ( written & verbal communication skills) addressing customer requests or inquiries concerning services, status updates, verification of documents.
  
• Ability to establish rapport and cultivate relationships with patients consistently and fellow team members, via phone and email.
  
• Ability to multitask between taking phone calls, answering instant chats, checking voicemails, and responding to emails.
  
• Consistently check to ensure that appropriate changes were made to resolve customers problems
  
• Refer unresolved customer grievances to designated departments for further investigation
  
• Provide solutions to users via support tickets as well as phone sessions.
  
• Follow up with open issues until the customer confirms the matter is resolved.
  
• Assembling and confirming patient schedule, make appointment reminder calls.
  
• Give patients estimates of treatment making sure to communicate in a clear, understandable, and respectful manner.
  
• Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as eligibility, and handle claims questions regarding payments or denials.
  

Requirements:

• Outstanding telephone etiquette
  
• Strong written & verbal communication skills
  
• Proficiency with MS Office applications -- Word, Excel, Outlook
  
• Excellent time management skills to meet goals and deadlines
  
• Ability to multitask effectively; organized and dependable
  
• Ability to pick up new processes and technologies quickly
  

Education and Experience:

• High school diploma or equivalent
  
• Excellent typing skills
  
• Proficiency using the Google Suite of products
  
• Proficiency in relevant computer applications and call center systems
  

Benefits:

• 401(k)
  
• 401(k) matching
  
• Dental insurance
  
• Health insurance
  
• Vision insurance
  
• Paid time off
  
• Health savings account
  
• Flexible spending account
  
• Employee assistance program
  
• Life insurance