IT Help Desk Specialist

Educational qualifications and certificates:

Bachelor's degree in computer science or related field.
Recognized IT certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or any similar certification.
Experience:

Previous experience in IT support of at least two years.
Deep knowledge of operating systems (such as Windows, MacOS, Linux) and office software (such as Microsoft Office).
communication skills:

Excellent communication skills and ability to simplify technical concepts to non-specialists.
The ability to deal tactfully with users and understand their technical needs.
Technical solutions skills:

Ability to diagnose and solve technical problems effectively and quickly.
Knowledge of the basics of networking, cybersecurity, and systems administration.