IT Technical Support Consultant

Job Description

IT Technical Support Consultant

Full-time Department: Talent Pool

Company Description

At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.
Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 countries worldwide.
Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result our people get to enjoy working on some of the most exciting projects in the world.

Job Description

Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds Support of the IT environment, including servers, systems, networks, and other devices To assist on various projects and upgrades to meet Turner & Townsend’s goals Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals Monitor daily backups, manage asset database, and control software register Build positive working relationships with the business

Qualifications

All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment Hands-on experience of LAN, WAN and VPN, troubleshooting and support Proven track record of working in a support environment supporting multiple users across multiple locations Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Anti-virus (MS Defender), Veritas BackupExec, etc. Ability to support a wide range of desktop applications Deploying image / software through Intune/SCCM Experience of ITIL based call management system, e.g., FreshService Basic understanding of managing hardware and software assets and control software register

Additional Information

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
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IT Technical Support Consultant
Riyadh, Saudi Arabia * Full-time