Process Improvements & Compliance Manager - Urgent Position

We are on the lookout for a creative Process Improvements & Compliance Manager to join our vibrant team at Cenomi in Riyadh.
Growing your career as a Full Time Process Improvements & Compliance Manager is a terrific opportunity to develop competitive skills.
If you are strong in communication, teamwork and have the right mindset for the job, then apply for the position of Process Improvements & Compliance Manager at Cenomi today!

Process Improvements & Compliance Manager

Bachelor of Technology/Engineering, Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

WHO WE ARE
Powered by Cenomi Group, we are a new and independent venture, focused on building the leading lifestyle e-commerce platform in MENA. We're a tight-knit founding team with diverse experiences and backgrounds, but with a united passion for creating inspiring solutions for consumers and retailers.
Join our mission to create a true omni-channel e-commerce to make selling, shopping and delivery simple and enjoyable for everyone. Roles & Responsibilities
• Proactively seek solutions to improve customer effort at every touchpoint in User journey on JDID Platform and improve the quality by working with product, operation and policy teams;
• Primary responsibilities will be to focus on identifying, fixing and transforming JD.ID customer experience and every touchpoint in the journey, measured through reduced call/chat demand, reduced CES, increased NPS, and reduced cost to serve;
• Support the development of on-going multiple JDID platform changes or JDID service delivery, and the VOC team survey processes to acquire customer feedback on a service experience.
• Execute with business leaders the identification of those elements of JDID platform changes or JDID service delivery (aligned to people, process and technology) that create significant Customer dissatisfaction and poor NPS.
• Develop operational information to support the publication of performance dashboard, highlighting successes and challenges.
• Partner with business leaders as JDID platform changes or JDID service delivery changes are made, especially highlighting any risks to NPS that these changes may harbor.
• Support VOC team insights and analysis on projects aimed at anticipating Customer needs and proactively developing solutions to meet them.
• Execute and manage all transformational change programmes on time and within budget to realize measurable NPS benefit;
• Implement best practices, set up process and policies to cover dispute process and make sure service policies are in line with customer demand and local regulations;
• Devise project strategy along with Stakeholders, with an actionable plan, ROIs and persistent follow up throughout the project cycle. Ability to specifically measure impacts of actions against goals.
• Responsible for diligent follow-up, from defining the PRD/FRD, deployment and launch; Measure the success opun completion of projects/ product launches;
• Interpret reporting and analysis to drive service excellence initiatives, and use insights from data to drive product improvements on both user facing processes and agent facing tools and systems;
• Identify training needs, Process improvements and Tech improvements, to ensure hiring needs are met and first line service quality meets targets and provides a stellar customer experience.
Education / Experience Required
• Bachelor s / Master s degree in Engineering or Business disciplines from top-tier institutions with a strong academic record
• 4+ years of experience, preferably with project management or business process improvement, including process mapping, operating model design, transition planning, etc.
• Strong analytical skills : Ability to see the big picture and dive into and understand operational details
• Excellent written and oral communication, presentation and interpersonal skills are critical as you will interact with very diverse stakeholders in the business and technology spaces
• Ability to think from different perspectives and generate functional solutions
• Ability to build consensus across teams and influence successful outcomes in business improvement
• Ability to create visualizations of the data that helps identify relationships, patterns, and key trends that might go undetected in a text-based format.
• Must have strong influencing and collaborating skills
• Highly organized and tenacious about getting the details right.
• Strong written/oral communication and presentation/interpersonal skills.
• Highly motivated and able to work independently as well as in a team environment.
• Proficient with Microsoft Excel, Word and PowerPoint.
• Experience in eCommerce or marketplace platform is a plus WHAT TO EXPECT AFTER APPLYING
We will review your application and will contact you if your qualifications match our requirements for the role by email. If you are not selected for this position, keep an eye out for future opportunities.
Our primary focus is to build a world-class collaborative team that values hard-work, authenticity and purposefulness and is focused on execution and making a difference (solving a real problem). Our setup offers the best of both worlds: start-up setup, growth and upside on the one hand, while being part of an established and well funded group with significant assets on the other.

Company Industry

• Retail

Department / Functional Area

• Finance
• Treasury

Keywords

• Process Improvements & Compliance Manager

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Benefits of working as a Process Improvements & Compliance Manager in Riyadh:

● Company offers great benefits
● Opportunities to grow
● Competitive salary