Learning Management Coordinator

A leading consulting firm in the region is seeking a Learning Management Coordinator for a Digital Hospitality Education Program in Saudi Arabia. This position requires an experienced and efficient learning professional who is wellversed in the Hospitality industry. The ideal candidate will be able to effectively manage a group of up to 50 learners including multiple stakeholders.

The role focuses on coordination duties of the program initiatives and activities of the learners in a digital and virtual academy environment along with elements of online and inperson interactions. They are keen to try new and innovative methods and bring a new perspective of hospitality to young Saudi learners.

KEY ACCOUNTABILITIES

Administration

• Coordinate the program covering all aspects of the learning pathway between key stakeholders learners and facilitators

• Organize program delivery logistics

• Provide administrative support to the learning facilitator

• Respond to all learner requests and concerns

• Assist in the enforcement of program rules and regulations

• Ensure a high level of confidentiality and data privacy

Reporting

• Maintain learning records and documentation as specified during the program

• Maintain a meeting schedule with learners and program stakeholders

• Utilize Student Information Software or other data management tools to update learner records

Stakeholder Management

• Attend meetings with program management team facilitators and other relevant teams

• Schedule regular checkin meetings with learners

• Liaise with partner hotels and hotel management to receive a regular update during work immersion

• Respond intime to parents requests and concerns throughout the program

Counselling and support (during learning journey and work immersion)

• Be the main point of contact for their cohort of learners

• Record all learner grievances and communicate to relevant teams for sufficient resolution

• Maintain open communication channels and foster a sense of collaboration

• Collect regular feedback and provide constructive feedback for professional development

• Act as a coach for learners build psychological safety and trust with each learner

QUALIFICATIONS

• Diploma / Bachelors Degree in Hospitality management tourism or related field.

• Train the Trainer Certification by Hotel Operator or Certified body.

• Coaching skills Certification by Hotel Operator or Certified body.

• Advanced proficiency in Microsoft Office Software.

• Minimum 3 4 years experience in a supervisory / executive role in learning and / or HR function or an industry related to hospitality.

SKILLS & KNOWLEDGE

• Hotel Industry Knowledge maintain an adequate knowledge of the hotel industry operating departments and general standards.

• Technology comfortable in navigating and utilizing virtual environments and platforms commonly used in the metaverse
  • Able to use or acquire knowledge and application of digital tools and technologies
  • Ability to handle tools such as student Information Systems and databases.
  • Ability to navigate and utilize Web3

• Excellent interpersonal communication and project management skills

• Able to conduct effective coaching conversations and provide constructive feedback.

• Strong attention to detail and ability to work independently and as part of a team

• Fluent in English with excellent written and verbal communication skills. Second language of Arabic is preferred

Excellent Remuneration package

Remote Work :

No