Play a crucial role in providing comprehensive HR support, guidance and expertise to internal stakeholders, ensuring smooth HR operations, and contributing to the achievement of Zahid Business excellence.
Key Roles and Responsibilities:
HR Support Services:
- Handle complex employee inquiries and issues, providing timely and accurate resolutions.
- Ensure compliance with applicable labor laws and regulations in HR practices and processes.
- Workforce management in accordance of assessing in support of the organizational charts practice & recommendation for the best practice that aligned with the group.
Employee Data Management and Reporting:
- Oversee and maintain accurate employee data in HR system, ensuring data integrity and confidentiality.
- Generate HR reports/dashboards and analytics to support data-driven decision-making and HR metrics tracking.
- Conduct regular audits to identify and resolve data discrepancies or inconsistencies.
HR Policy and Procedure:
- Ensure HR practices align with industry best practices and legal requirements.
- Collaborate with cross-functional teams to communicate policy changes and ensure compliance.
Employee Relations and Conflict Resolution:
- Provide guidance and support in handling employee relations issues, investigations, and conflict resolution.
- Conduct investigations into employee complaints or misconduct, maintaining objectivity and confidentiality.
- Develop and deliver training programs to enhance employee relations and promote a positive work culture.
HR Initiatives:
- Contribute to HR initiatives, such as performance management, employee engagement, or diversity and inclusion programs.
- Collaborate with HR colleagues and stakeholders to ensure successful project implementation.
Qualifications, Knowledge, Experiences & Skills:
- Bachelor's degree in Human Resources Management, Business Administration, or a related field. A master's degree in a relevant discipline is a plus
- Professional certifications such as SHRM-CP or SHRM-SCP, or CIPD Level 5
- Understanding of HR policies, procedures, best practices and knowledge of local, and national labor laws
- Knowledge of employee relations principles, conflict management techniques, and grievance handling procedures
- Proficiency in using an HRIS such as, SAP Success Factor
- Ability to collect, analyze, and interpret HR data to identify trends, patterns, and insights
- Minimum 5 years of relevant experience
- Fluency in both English and Arabic