Store Supervisor - Jeddah

PURPOSE & IMPACT ON ORGANIZATION:

You contribute to the store profitability by:

• Meeting or exceeding store sales and profit targets


• Managing all resources within the store to provide a leading consumer experience


• Driving the proper execution of established policies, procedures, initiatives, and directives

KEY RESPONSIBILITIES:

• Support the Store Manager with the commercial success of the Store in the by: -
  
  
  
  • Analyzing relevant sales data and make commercials decisions to increase net sales and KPIs (key performance indicators)
  
  
  • Addressing identified improvement areas in the store, involving the District Manager or other Retail Back Office partners as needed
  
  
  • Leading the service standards CONNECT-ENGAGE-INSPIRE by example, maximizing the amount of time spent selling and leading team members on the sales floor
  
  
  • Scheduling team to properly serve consumers, drive sales and execute tasks
  
  
  • Ensuring the legal and financial integrity of the store
  
  


• Ensure in-store Brand execution according to established standards and directives


• Ensure all team members are trained on Foundational and Seasonal Brand and product knowledge


• Lead the team and improve how to connect consumers to relevant digital and omnichannel tools to provide a seamless shopping experience


• Lead and coach the store team on all omnichannel related sales tools


• Lead and coach our store team on the digital consumer journey in the store


• Manage all store operations in a systematic and efficient manner, as per established policies and procedures


• Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store


• Ensure merchandise deliveries are processed on the same day they arrive, and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis


• Ensure cash register transactions are processed quickly and accurately


• Lead and implement all applicable loss prevention policies and procedures


• Maintain a safe and productive shopping and working environment


• Comply with all operational policies and procedures and ensure the store team members also comply


• Coordinate team members to execute and maintain an appealing, easy to shop environment for customers by executing visual merchandising and housekeeping standards.


• Takes ownership of Store KPIs and ensures team are aware of KPIs and how they contribute


• Actively maximizing sales and minimizing loss


• Keeps an up-to-date awareness of our competitors


• Implements improvements to operations and processes contributing to the performance of the store


• Ensure all Omni channel services are managed with operational excellence


• Collaborate productively and respectfully with team members


• Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance


• Seek coaching and learning opportunities to continually improve your performance


• Complete all applicable training programs and effectively apply the learning on the job


• Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all


• Manage the recruitment and training of store team members


• Ensure all HR policies and procedures are adhered to


• Create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance


• Work with the Store Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder


• Complete all applicable training programs and effectively apply the learning on the job


• Seek coaching and learning opportunities to continually improve own performance

AUTHORITIES:

• Not Applicable

KEY RELATIONSHIPS:

• Customers


• Peers


• Store Manager


• District Manager


• Vendors and Support Functions (e.g. Visual Merchandising, Facility Services, etc.)


• Local Administration (e.g. mall management)

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

• Store Management competencies

MINIMUM QUALIFICATIONS:

• Minimum 18 month’s work experience in a sports and/or fashion customer- and commercial-focused retail environment


• A minimum of 12 months of Supervisory/Team Leader experience


• Intermediate numeracy and literacy and advanced verbal communication skills