Ticketing Manager

Job Overview:

The Ticketing Manager plays a critical role in ensuring successful events by overseeing all aspects of ticketing operations, from seamless sales and distribution to exceptional customer service. This position requires a strong blend of strategic thinking, operational expertise, and leadership skills. You'll be responsible for coordinating with various stakeholders, ultimately delivering memorable experiences for event attendees.

Job Responsibilities:

1. Ticketing Operations Management:

• Develop and implement ticketing strategies and pricing models to maximize revenue and attendance.
• Coordinate with event organizers, promoters, and venues to determine ticketing requirements and timelines.
• Oversee the setup and maintenance of ticketing systems and platforms to facilitate smooth sales processes.

2. Sales and Promotion:

• Collaborate with marketing teams to develop promotional campaigns and strategies to drive ticket sales.
• Monitor sales performance and analyze data to identify trends, opportunities, and areas for improvement.
• Implement innovative sales tactics, such as package deals, discounts, and special offers to boost ticket sales.

3. Customer Service and Support:

• Provide excellent customer service by addressing inquiries, concerns, and issues related to ticketing transactions.
• Manage customer feedback and implement improvements to enhance the ticket purchasing experience. - Ensure effective communication with customers regarding ticket availability, pricing, and event details.

4. Financial Management:

• Prepare and manage budgets related to ticketing operations, including revenue forecasts and expense tracking.
• Monitor financial transactions, reconcile accounts, and generate reports for management review.
• Identify cost-saving opportunities and efficiencies to optimize financial performance.

5. Team Leadership and Development:

• Supervise ticketing staff, including hiring, training, and performance management.
• Foster a collaborative and supportive team environment to encourage productivity and professional growth.
• Delegate tasks and responsibilities effectively to ensure smooth execution of ticketing operations.

Qualifications:

• Bachelor’s degree in business administration, Marketing, Hospitality Management, or related field.
• Proven experience in event ticketing operations, with a minimum of 3-5 years in a managerial role.
• Strong understanding of ticketing software and platforms.
• Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Exceptional communication and interpersonal skills, with a customer-centric approach.
• Demonstrated leadership abilities, including team management and development.
• Ability to work in a fast-paced environment and manage multiple priorities effectively