Associate - Cards Operations - Operations & Customer Care

Associate - Cards Operations - Operations & Customer Care

Associate - Cards Operations - Operations & Customer Care

D360 Bank Riyadh, Saudi Arabia Posted 2 days ago Permanent Competitive

Associate - Cards Operations - Operations & Customer Care

Job Description The Cards Operations Associate is responsible for ensuring a range of card related operations are executed accurately and in compliance to policies and guidelines. He/she resolves queries from internal and external stakeholders in a clear and timely manner. He/she works with the Head to develop and improve unit policies, processes, and procedures. Responsibilities

• Provide support on customer dispute letters, affidavits of fraud, and other documents received from Card Members including Visa/MasterCard/ Amex.
• Maintains daily MIS for incoming & outgoing retrieval & chargeback
• Processes Chargeback cycle activities which include Retrieval Requests, Representations, Compliance, and Arbitrations
• Support on Analysing and evaluating documents received from the merchants according to the guidelines laid by Visa/MasterCard/ Amex and then representing the chargeback case back to the issuing bank.
• Processes new applications for Merchant, Debit/Credit card, renewals, and dispatch and execute end-to-end card production process.
• Executes all card maintenance requests like expiration, PIN, address modification, and loss.
• Executes Card & POS Operation transactions/activities and reconciliation processes effectively to ensure proper settlements and reconciliation

Qualifications Preferred Qualifications

• A tertiary-level qualification from an internationally/regionally recognized institution, preferably with a focus on Accounting, Business, or Finance

Years & Nature of Experience

• Will be a fresh graduate to 3 years of experience in Banking Operations, particularly Cards Operations, in Retail and Commercial Banking.
• If with experience, would have been accountable for completion of assigned tasks and project work and has developed a level of competence to carry out work independently

Technical Competencies

• Card Operations
• Data Collection and Analysis
• Financial Transactions

Behavioural Competencies

• Communication
• Problem solving

About the Team Joining the D360 Bank Compliance team opens the door to an extraordinary opportunity. You become an integral member of a vibrant and forward-thinking group, committed to upholding the highest levels of integrity and compliance. We champion ethical behavior and adhere unwaveringly to the rules, regulations, and protocols that govern D360's business operations. At the core of our compliance department, you'll find a remarkable ensemble of dedicated professionals tirelessly working to ensure our bank's unwavering compliance.

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