ASSOCIATE CUSTOMER SERVICE SPECIALIST

Job Description

Careers that Change Lives
Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to sell medical technologies that are rooted in our long history of mission-driven innovation. Our expanding portfolio delivers measurable clinical and economic value – and opens doors. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare. Join us for a career in sales that changes lives.

A Day in the Life
•    Order Management & Customer Service Excellence, processing and following up orders in accordance with current policies, procedures and work instructions.
•    Follow up the financial (payment) situation and control the fulfilment of contractual terms by customers in close cooperation with the Finance Department and Business Unit Managers.
•    Liaise closely with distributors and service providers on a day to day basis.
•    Maintain customer and material master files & support sales contracts.
•    Work on structural process improvements with customers and business unit managers.
•    Manage customer complaints and returns process.
•    Maintain return acceptance criteria & follow up on distribution hold notifications and return of held products to Medtronic suppliers.

Must Haves
•    Microsoft Office.
•    Minimum 1-2 years' experience in Supply Chain/Customer Service in a multinational company. 
•    Team player, innovative & strategic thinker.
•    Excellent communication skills & customer focused.
•    Fluent in written and spoken English.

Nice to Haves
•    SAP knowledge
•    Work experience in medical device or pharmaceutical industry
•    Understanding of end-to-end logistics processes

We Offer
We offer a competitive salary and benefits package to all our employees:
•    Flexible working environment
•    Annual Incentive Plan % depending on company results
•    Pension scheme and group discount on healthcare insurance 
•    Training possibilities via Cornerstone/Skills Lab
•    Employee Assistance Program and Recognize! (our global recognition program)

Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world. 

About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.

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