Call Center Agent

Call Center Agent Job Location : Saudi Arabia Responsibilities : • Answer and respond to incoming calls from customers in a professional and timely manner
• Provide accurate information about our diagnostic services, scheduling appointments, and resolving client concerns
• Keep customer records up-to-date and maintain a high level of accuracy and attention to detail
• Follow call scripts and guidelines to ensure consistent and effective customer service
• Collaborate with teams across the organization to address customer needs and ensure a seamless service experience
• Identify and escalate priority issues or complaints to the appropriate department
• Meet individual and team performance targets and goals
• Stay up-to-date with company updates, policies, and industry trends Requirements : • Prior experience in a customer service or call center role is preferred but not required
• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making abilities
• Ability to prioritize and manage multiple tasks effectively
• Attention to detail and accuracy in data entry and documentation
• Ability to work in a fast-paced and dynamic environment
• Proficiency in using computer systems and call center software
• Fluency in English and Arabic
• Customer-oriented mindset with a positive and empathetic attitude
• Ability to work in rotating shifts, including evenings, weekends, and holidays as required