Chat Support Specialist - Remote Work

Job Description:

Abdullah Al Othaim Markets Company is seeking a motivated and reliable Chat Support Specialist to join our remote team based in Riyadh, SA. As a Chat Support Specialist, you will be responsible for providing exceptional customer service and support through online chat platforms. This role requires strong communication skills and the ability to multitask effectively.

Responsibilities: - Respond to customer inquiries and issues in a timely and professional manner via chat - Provide accurate information about products, services, and promotions - Resolve customer complaints and escalate issues as needed - Collaborate with team members to improve customer service processes - Maintain detailed records of customer interactions and transactions - Stay up-to-date on company policies and procedures

Requirements: - 2 years of experience in customer service or a related field - Strong communication skills, both written and verbal - Proficiency with chat support software or similar tools - Ability to multitask and prioritize in a fast-paced environment - People management and leadership skills - Ability to work well independently and as part of a team - Knowledge of market trends and customer preferences

Benefits: - Life insurance coverage - Company-provided equipment - Travel and spending expenses covered - Opportunities for professional growth and development

Working Environment: At Abdullah Al Othaim Markets Company, we prioritize the well-being of our employees. We offer health and wellness initiatives to support a healthy work-life balance and promote a positive workplace culture.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement: Abdullah Al Othaim Markets Company is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, disability, religion, or sexual orientation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.