Client Support Assistant - Remote Work

Job Description:

Al-Yamama is seeking a Client Support Assistant to join our team on a full-time basis and work remotely from Riyadh, Saudi Arabia. As an Associate-level role, the ideal candidate will have at least 2 years of experience in a similar position. We are looking for someone who is energetic, dedicated, possesses excellent research skills, and demonstrates strong leadership qualities.

Responsibilities: - Provide exceptional support to clients through various communication channels (phone, email, chat) - Respond promptly to client inquiries and resolve any issues efficiently - Conduct thorough research to provide accurate and timely information to clients - Collaborate with internal teams to ensure client needs are met - Maintain a positive and professional attitude towards clients at all times - Continuously seek feedback to improve the client support process - Assist in developing client support strategies to enhance overall customer satisfaction

Requirements: - 2+ years of experience in client support or a related field - Excellent communication skills in both English and Arabic - Strong problem-solving abilities and attention to detail - Ability to work independently and in a team environment - Proficient in using Microsoft Office suite and CRM software - Energetic and dedicated attitude towards client satisfaction - Strong research skills and ability to lead projects

Benefits: - Joining Bonus - Medical coverage - Travel & spending expenses

Working Environment: At Al-Yamama, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in providing equal opportunities for all employees and creating a supportive work environment where everyone can thrive.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Al-Yamama is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.