Client Support Manager - Remote Work

Job Description:

The National Industrialization Company is seeking a talented and experienced Client Support Manager to join our team. This is a remote work position based in Jeddah, Saudi Arabia, and is at a mid-to-senior level. The ideal candidate will have at least 6 years of experience in client support or a related field.

Responsibilities: - Develop and maintain strong relationships with clients, ensuring their needs are met and issues are resolved in a timely manner - Serve as the main point of contact for clients, providing exceptional customer service and support - Collaborate with internal teams to ensure client satisfaction and resolve any issues that may arise - Conduct regular check-ins with clients to gather feedback and identify areas for improvement - Create and maintain client support documentation and resources - Provide training and support to clients on the use of our products and services - Monitor client accounts and provide regular updates on account status - Use data and metrics to track client satisfaction and make recommendations for improvement - Stay up to date on industry trends and best practices in client support

Requirements: - Bachelor's degree in a related field - Strong communication and interpersonal skills - Excellent problem-solving abilities - Driven and passionate about providing exceptional customer service - Emotional intelligence and strong negotiation skills - Ability to work independently and as part of a team - Proficient in Microsoft Office and CRM software - Experience working in a remote environment is a plus

Benefits: - Vision insurance - Paid sick leave - Gym membership

Working Environment: At the National Industrialization Company, we uphold the highest standards of ethical conduct and integrity. We believe in creating a positive and inclusive working environment where all employees can thrive.

Deadline to Apply: June 22, 2024

Equal Opportunity Statement: The National Industrialization Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to diversity and inclusion in the workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.