Contact Center Specialist - Remote Work

Job Description:

United Electronics Company is seeking a dedicated and passionate Contact Center Specialist to join our team on a full-time remote basis. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a contact center environment.

Responsibilities: - Handle inbound and outbound customer interactions via phone, email, and chat - Provide excellent customer service, resolving inquiries and issues in a professional manner - Manage and prioritize multiple tasks effectively - Collaborate with team members and other departments to ensure a seamless customer experience - Use company-provided equipment to access relevant systems and information - Adhere to company policies and procedures at all times - Utilize strong people management skills to de-escalate difficult situations and maintain customer satisfaction

Requirements: - 2 years of experience in a contact center or customer service role - Excellent communication skills, both verbal and written - Ability to work independently and as part of a team - Strong problem-solving skills and attention to detail - Proficiency in using technology and online tools - A passion for providing exceptional customer service - Demonstrated ability to work in a fast-paced environment and meet performance goals - Ability to adapt to changing priorities and handle a high volume of customer interactions

Personality Traits: Dedicated, passionate Soft Skills: People management, cooperation

Benefits: - Gym membership - Paid Time Off (PTO) - Company-provided equipment for remote work

Working Environment: United Electronics Company is a global organization that values collaboration and diversity. We strive to create an inclusive and supportive work environment where all employees can thrive and grow.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: United Electronics Company is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other status protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.