Customer Enquiry Advisor

Job Description - Customer Enquiry Advisor (24005SD)

Customer Enquiry Advisor ( 24005SD )

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our 'Insanely Customer Centric' Team and become a Certified International Specialist!

YOUR TASKS:

• Identify, develop and maintain favorable contact with high level decision makers including C-suite level and work to understand strategic business challenges while developing a business fit between DGF and the customer.
• Focus is on delivering Customer Satisfaction by leveraging the organization’s network and ensuring all stakeholders are engaged.
• Develop proposals and sales plans that support increased sales from targeted prospects.

The call center Advisor is responsible for answering customer calls and inquiries ensure customers bookings and traces are actioned as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal & external. The advisor is responsible to be on time when scheduled and to adhere to the schedule as stated by the management. The advisor also responsible in helping to achieve revenue and upselling targets through effectively promoting and selling DHL’s products and value added service.

• Excellent spoken and written command of the Arabic ( English for non-Saudi advisors) and Fair spoken and written command in English language with a cheerful, confident, professional and courteous tone
• Excellent interpersonal skills and relates well with a wide range of people/ customers understanding
• Experience in resolving straight forward customer conflict
• Demonstrated excellent attention to detail
• Demonstrated ability to work effectively as part of busy team
• Basic computer skills including the ability to navigate around a computer
• Ability to work flexible roster hours, including schedule breaks
• Working knowledge of Microsoft Office
• Tolerance for stress ina fast paced working environment
• Previous call center experience
• Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries
• Previous experience of telephone and/or electronic order booking system
• Demonstrated success in achieving target through selling service and products

PRINCIPAL ACCOUNTABILITIES:

OUTCOME

MECHANISMS

Service Quality

· Arrange Booking for pickup

· Make follow up calls

· Tracing shipment.Open and provide information

· Capture all types of calls

Customer Service

· Supply correct & precise information to customers and advise customers of shipment acceptance & carriage.

· Sell insurance to customers wherever possible.

· Always support customer requests and follow up when needed

YOUR PROFILE:

PERSON SPECIFICATION

Education

High school education or above

Experience

Preferable 1 year experience on Customer service

OUR OFFER:

Strong career support in an international environment.

Great culture and colleagues.

Multifarious benefit programm.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!