Customer Service

Job Description

• Understand the demand of consumers to provide timely service and solutions.
• Cater to client queries by providing accurate data using appropriate communication channels.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

• Proven customer support experience.
• Familiarity with CRM systems and practices.
• Good listening skills with fluent communication to address all concerns and doubts of the customers.
• Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
• Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
• Proficient in operating the latest versions of appropriate CRM software and Office Suite.

Preferred Candidate

Residence Location

Jeddah ,Saudi Arabia

Gender

Female

Nationality

Saudi Arabia