Customer Service Agent

Job Description

• Gauge client requirements to offer the perfect solution through fruitful interaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Collaborate with the managers to stay informed about changes in company rules and new projects.
• Troubleshoot and resolve product issues and concerns.

Skills

• Proven customer support experience.
• Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
• Adept in addressing client questions through effective telephonic conversation.
• Commendable presentation skills to convey important points to the audience effectively.
• Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
• Fluent in operating the latest computer software and online tools.