Customer Service (CS) Associate

Job Description

Reference Code: 99239

Customer Service (CS) Associate - Saudi National

Riyadh, 01, SA
Permanent The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

Cartier is hiring for Saudi National CS Associates to join their boutiques across Saudi Arabia in Riyadh, Jeddah and Khobbar!

As a true ambassador of Cartier, you will attend to after-sale clients at the boutique, abiding by policies and procedures of after-sales to ensure follow up of after-sales service, maintain relationships with the workshop, boutique and office. You will implement customer service and comply with the high level of standards that Cartier implements, maintain all documents related to sales, stock, transfers and repairs. You will be responsible to reduce the rate of return unrepaired, contribute to after-sales turnover, monitor discounts, apply Cartier warranty in after-sales and ensure proper client data capturing.
Seeing this opportunity as a long term career with us, you will be fluent in English and Arabic with excellent communication skills to collaborate with both colleagues and clients. Due to Nationalization, this role is only open to Saudi Nationals. You have minimum 2 years previous experience in a customer service role, passion for luxury and previous experience working in retail - knowledge of jewelery and watches would be preferential.
To reward your strong contribution to our team, you can expec monthly commission, medial insurance and discount to Richemont brands.We value our people and you will be provided with an intensive on-boarding and continued training throughout your career to grow with Cartier.

Your journey with us:

If your application is selected, you will receive an introductory call from a member of our Talent Acquisition team to explain further steps and discuss the opportunity. If there is a match from both sides, you will have a chance to meet with the Boutique Manager, Area Sales Manager and HR Manager as a video or in-person interview. If we are positive from all sides and this is an exciting challenge for you, you will receive a job offer to join Cartier and a warm invitation to the team!

WE ARE AN EQUAL OPPORTUNITIES EMPLOYER

Learn more about life at Cartier

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in
jewellery, watches and writing instruments. Cartier joined the Group in 1988.
Learn more about the Group Richemont