Customer Service Manager

Fancy building out a customer service function the way you want?

You’ll be managing customer service in the Saudi branch of a mobile-first fintech company from Bahrain as they continue their expansion in the region. You’ll be supported by the Bahrain team that’s currently in place and you’ll be building out the team underneath you, so it’s a good chance to shape it how you like.

You’ll be involved in bringing customers onto the platform and taking their feedback to develop lasting relationships. You’ll need to have a good grasp of CRM systems as you’ll be fine-tuning this and the call centre systems. You’ll need to be strong on comms obviously and fintech experience is essential. Bonus points if you’ve worked in a startup environment.

What you need:

Leadership experience in a customer-facing role.

Fintech background is essential.

Strong communication skills & experience with CRM products.

Fluency in Arabic & English.

Salary:

18k SAR per month, could go a bit higher for someone really good.

They also provide health insurance for dependents.

Interview process:
2 rounds - initial chat with co-founder, followed by a final round where you’ll give a short presentation.

Location:

On-site in Riyadh.

Apply here if this sounds like you, even if your CV isn’t up to date.

Ross McKenna

Networking, Support & QA