Customer Service Manager - Remote Work

Position: Customer Service Manager - Remote Work

Company: Almarai Company

Location: Jeddah, SA

Job Type: Full-time

Seniority: Associate Level

Years of Experience: 5

Personality Traits: Dedicated, Hardworking

Soft Skills: Research, People Management

Benefits: Company transportation, Parental leave, Company equipment

Working Environment: A company that transcends borders, promoting collaboration on a global scale.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: Almarai Company is an equal opportunity employer and is committed to ensuring a diverse and inclusive workplace.

Job Description:

We are looking for a Customer Service Manager to oversee our remote customer service team. The ideal candidate will be responsible for managing a team of customer service representatives to ensure excellent customer service and satisfaction. This is a remote work position, so strong communication skills and the ability to effectively manage a team in a virtual environment are essential.

Responsibilities: 1. Lead and manage a team of remote customer service representatives. 2. Develop and implement customer service policies and procedures. 3. Monitor team performance and provide coaching and feedback to improve customer service. 4. Handle escalated customer issues and provide resolutions in a timely and efficient manner. 5. Collaborate with other departments to improve overall customer experience. 6. Conduct regular performance evaluations and goal setting for team members. 7. Analyze customer service metrics and implement strategies to improve team performance. 8. Stay up-to-date on industry trends and best practices in customer service. 9. Assist in recruiting, hiring, and training new customer service staff. 10. Maintain a positive and professional work environment for the team.

Requirements: 1. 5 years of experience in customer service or related field. 2. Proven experience in a managerial or supervisory role. 3. Excellent communication and leadership skills. 4. Strong problem-solving abilities. 5. Ability to work independently and manage a remote team effectively. 6. Proficiency in Microsoft Office and customer service software. 7. Bachelor's degree in Business Administration or a related field. 8. Ability to work in a fast-paced, dynamic environment. 9. Strong organizational and time management skills. 10. Dedication to providing exceptional customer service.

If you meet the requirements and are excited about the opportunity to join a global company like Almarai, please submit your application by the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.