Customer Service Representative - Remote Work

Job Description:

Saudi Binladin Group is seeking a dedicated and enthusiastic Customer Service Representative to join our remote team in Jeddah, SA. As an Entry Level Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities: 1. Responding to customer inquiries via phone, email, and live chat in a professional and timely manner. 2. Providing accurate information about products, services, and company policies. 3. Resolving customer complaints and issues effectively to ensure customer satisfaction. 4. Maintaining customer records and updating databases with relevant information. 5. Collaborating with other team members to address customer needs and improve overall service quality. 6. Conducting research to find solutions to customer problems and escalate issues as needed. 7. Identifying opportunities to upsell products and services to customers. 8. Adhering to company policies and procedures to ensure consistent service delivery. 9. Assisting with administrative tasks as needed to support the customer service team. 10. Demonstrating resilience and reliability in handling challenging customer interactions.

Requirements: 1. Strong communication skills and the ability to work independently. 2. Excellent problem-solving skills and a proactive approach to addressing customer needs. 3. Ability to multitask and prioritize tasks effectively in a fast-paced environment. 4. Basic computer skills and familiarity with CRM software or customer service tools. 5. High school diploma or equivalent required, additional qualifications are a plus. 6. Willingness to learn and adapt to new technologies and tools. 7. Must be resilient and reliable in handling customer interactions. 8. Must possess strong research skills to find solutions to customer issues. 9. Equal opportunity and commitment to diversity and inclusion. 10. Must be committed to environmental responsibility and sustainable practices.

Benefits: 1. Free accommodation for remote work. 2. Medical coverage for employees and their families. 3. Travel and spending expenses covered for work-related trips.

Working Environment: At Saudi Binladin Group, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to creating a positive working environment where employees can grow and succeed.

Deadline to Apply: Interested candidates should apply by May 31, 2024.

Equal Opportunity Statement: Saudi Binladin Group is an equal opportunity employer and is committed to a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.