Customer Success Manager - Remote Work

Job Description:

We are seeking a dedicated and independent Customer Success Manager to join our team at Saudi Airlines. This is a remote work position based in Mecca, SA, and is a full-time role with a mid-to-senior level of seniority. The ideal candidate will have a minimum of 8 years of experience in a customer success or account management role.

Responsibilities: - Develop and maintain strong relationships with customers to ensure their satisfaction and retention - Act as the main point of contact for customers, addressing any questions or concerns they may have - Collaborate with internal teams to ensure customer needs are met and issues are resolved in a timely manner - Conduct regular check-ins and reviews with customers to assess their experience and identify opportunities for improvement - Develop and implement strategies to drive customer success and promote loyalty - Analyze customer data and feedback to identify trends and make recommendations for enhancements - Provide training and support to customers on our products and services - Gather and communicate customer feedback to the appropriate departments to drive product development and improvement - Monitor customer usage and engagement metrics to track success and impact

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in customer success, account management, or a related field - Excellent communication and interpersonal skills - Strong strategic planning and decision-making abilities - Ability to work independently and manage multiple tasks simultaneously - Proficiency in CRM software and Microsoft Office Suite - Willingness to travel occasionally for customer meetings or events

Benefits: - Training & professional development opportunities - Life insurance coverage - Travel opportunities for work-related events

Working Environment: At Saudi Airlines, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creative thinking, innovation, and collaboration to drive success for our customers and our team.

Equal Opportunity Statement: Saudi Airlines is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.